Cancellation, Rescheduling and Refund Policy

for the website “Emotional Fitness”
a brand of Elysian Soulwork, LLC

1. Appointment cancellations and rescheduling

Appointments may be cancelled or rescheduled free of charge up to 24 hours before the scheduled starting time. Cancellations or rescheduling requests made less than 24 hours before the appointment will be charged in full. For sessions booked as part of a package, the session will be considered used and deducted from the remaining package balance. If a client does not attend a scheduled appointment without prior notice, the session will be charged in full or deducted from the package. I understand that unexpected situations can arise. In exceptional circumstances, such as a medical emergency or a bereavement in the family, an alternative arrangement may be offered at my discretion. Please notify me as soon as possible if you are unable to attend your appointment.

2. Late arrival

If a client arrives late, the session will usually end at the originally scheduled time so that the following appointments are not affected. The full session fee will still apply. If the delay makes it impossible to conduct the session meaningfully, the appointment may be treated as a late cancellation.

3. Cancellation by the practitioner

If I need to cancel or reschedule an appointment, the client may choose a new appointment time. If no suitable alternative can be found, any payment made for that session will be refunded or credited toward a future session.

4. Package cancellations and refunds

Package prices include a discount based on the purchase and completion of the full number of sessions. If a client chooses to end a package early, sessions already completed will be recalculated at the regular single-session rate. Any remaining balance will then be refunded.

Refunds will normally be returned to the original payment account or payment method to keep the payment process clear and straightforward. Packages and unused sessions are not transferable to another person unless otherwise agreed in writing.

4. Package validity and transferability

Packages are personal and may not be transferred to another person or animal unless otherwise agreed in writing.

The first session must be scheduled within four weeks of the purchase date. All sessions included in the package must be completed within three months of the first session.  Clients are responsible for scheduling their sessions with sufficient time remaining before the package expiry date.

Appointment availability cannot be guaranteed at short notice.  Any sessions not used within the validity period will expire and are not eligible for a refund, unless an extension has been agreed in writing before the package expires.  

In exceptional circumstances, such as a bereavement in the family,  different arrangements may be offered at my discretion.